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Legal

Complaints

About Panel Members

As an introducer, Claim 4 Personal Injury carefully selects its panel of solicitors, however, it is possible that you may have a complaint about their service, in which case we would urge you to raise this with the panel member concerned directly in the first instance.

If they do not satisfy you, please follow their complaints handling procedure, however, please also inform us so we can attempt to find a solution. If however, you are still not satisfied, the matter should be referred on to the Legal Ombudsman (Please see their contact details below). About Us

We prides ourselves on our customer service and policies as per the Claims Regulator and Information Commissionerís Office i.e. on conducting no unsolicited marketing. If however you are unhappy with the service you receive from Claim 4 Personal Injury, please let us know so we can learn and improve from your suggestions.

Formal complaints about Claim 4 Personal Injury will be handled in the following way:

1. Formal complaints received in writing or by phone will be passed on to our Complaints Officer on the day of their receipt

2. The Complaints Officer will send a written acknowledgement of the complaint within 5 working days of receipt, along with details of the companyís internal complaints handling procedures

3. Within four weeks of receipt of a complaint, the Complaints Officer will send either:
a) a final response. You may refer the handling of the complaint to the Legal Ombudsman if you are dissatisfied with the response (Please see their contact details below); or
b) a holding response which will explain why the business is not yet in a position to resolve the complaint, along with details as to when you can expect further contact about the matter

4. Within eight weeks of receipt of a complaint, the Complaints Officer will send either:
a) a final response. You may refer the handling of the complaint to the Legal Ombudsman if dissatisfied with the response (Please see their contact details below); or
b) A response explaining that the business is unable to make a final response, reasons for the delay and a timescale for providing a final response will be given Claim 4 Personal Injury may decline to consider complaints that are made more than six months after the complainant became aware of the cause of complaint.

Legal Ombudsman

Contact details for the Legal Ombudsman are as follows:

Visit www.legalombudsman.org.uk/cmc

Call 0300 555 0333 between 8.30am to 5.30pm.

For mini-com call 0300 555 1777

Email cmc@legalombudsman.org.uk

Legal Ombudsman PO Box 6804, Wolverhampton, WV1 9WG

Regulated by the Claims Management Regulator in respect of regulated claims management activities.
No. 28738. Its registration is recorded on the website: http://www.gov.uk/moj/cmr

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